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Client Inc. Workshop

March 28, 2018 @ 8:30 am - 4:00 pm

Purpose of Client Inc.

Client service is not new, but…it is the corner stone, the foundation of businesses. The purpose is to revisit the basics of client service. What is it about service that makes clients stay, be loyal and spread the good word?

Duration

One day workshop

Content

  • Why the importance of client service.
  • Understanding perceptions and choices of the client.
  • Skills to add value to diverse client.
  • How to build relationships and loyalty.
  • Handling “curveballs”. Turning negative experiences into memorable moments.
  • How to change one’s own “story” about client service.
  • Client Inc.: Plan of action for 2018.

Details

Date:
March 28, 2018
Time:
8:30 am - 4:00 pm
Event Category:

Organizer

Pro-Active Communications
Email:
info@pro-activecommunications.co.za

Venue

Cape Town