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Client Inc. Workshop
March 28, 2018 @ 8:30 am - 4:00 pm
Purpose of Client Inc.
Client service is not new, but…it is the corner stone, the foundation of businesses. The purpose is to revisit the basics of client service. What is it about service that makes clients stay, be loyal and spread the good word?
One day workshop
- Why the importance of client service.
- Understanding perceptions and choices of the client.
- Skills to add value to diverse client.
- How to build relationships and loyalty.
- Handling “curveballs”. Turning negative experiences into memorable moments.
- How to change one’s own “story” about client service.
- Client Inc.: Plan of action for 2018.