“Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality
service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and
desires of any customer. Some characteristics of good customer service include:
- Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.
- Politeness: Politeness is almost a lost art. Saying ‘hello,’ ‘good afternoon,’ ‘sir’, and ‘thank you very much’ are a part of good
customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.
- Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the
professional. Professionalism shows the customer they’re cared for.
- Personalization: Using the customer’s name is very effective in producing loyalty.
Customers like the idea that whom they do business with knows them on a personal level.” (Study.com)
Pro-Active Communications offers customer care training programs. For customer care training that is fresh, funky and fun.
Offering customised programmes that make a long-term difference in individuals, teams and cultures. Leadership training.
Business skills. Cape Town.
Contact us for more information on Customer Services and Customer Care Training