Communication Skills

“Communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the
information. Effective communication is also a two-way street. It’s not only how you convey a message so that it is received and
understood by someone in exactly the way you intended, it’s also how you listen to gain the full meaning of what’s being said
and to make the other person feel heard and understood.

More than just the words you use, effective communication combines a set of skills including nonverbal communication,
engaged listening, managing stress in the moment, the ability to communicate assertively, and the capacity to recognize and
understand your own emotions and those of the person you’re communicating with.

Effective communication is the glue that helps you deepen your connections to others and improve teamwork, decision making,
and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying

While effective communication is a learned skill, it is more effective when it’s spontaneous rather than formulaic. A speech that
is read, for example, rarely has the same impact as a speech that’s delivered (or appears to be delivered) spontaneously.
Of course, it takes time and effort to develop these skills and become an effective communicator. The more effort and practice
you put in, the more instinctive and spontaneous your communication skills will become.”


Communication Skills

Let Pro-Active Communications guide you in the area of Communication Skills.  For training that is fresh, funky and fun.
Offering customised programmes that make a long-term difference in individuals, teams and cultures. Leadership training.
Business skills. Cape Town.

Contact us for more information