Business skills - Courses include: Negotiation Skills, Project Management, Presentation Techniques, Business Communications, Business Writing, Branding, Coaching Skills, Customer Service, Leadership Training, Business Skills, Business Writing, Change Management, Coaching (executive), Communication Skills, Conflict Handling, Client Service, Customer Care, Diversity, Emotional Intelligence, Enneagram, Assertiveness, Goal Setting And Accountability, Management, Leadership, Manage Change, Negotiating And Influencing, Presentation Skills, Problem Solving And Decision Making, Sales, Stress Management, Teamwork, Telephone Skills, Time Management, Voice Training  Soft Skills, Personal Development, Conflict Management Training, Interpersonal Skills Training, Presentation Skills Training, In-Company Training Courses, Change Management, Telephone Skills, Negotiating, Client Care and Customer Service, Branding. Business skills. business training skills, communication skills, personal development, conflict management training, executive coaching, interpersonal skills training, presentation skills training, in-company training courses, customised training, group training, training programmes, facilitators, change management, leadership training, business communication, coaching, business coaching, facilitation, business facilitators, facilitators, business writing, branding, coaching skills, customer service, diversity, emotional intelligence, enneagram, management, project management, negotiation skills, sales skills, self management, presentation techiniques, cape town, business skills, business, soft skills, customer care, client service, goal setting, business goal setting, business telephone skills, time management skills, stress management, managing business teams, image consulting, business image consulting, branding a business, business branding, voice training, speech delivery training, cape town, johannesburg, durban, south africa  Pro-active Communications - training that is fresh, funky and fun.  Offering customised programmes that make a long-term difference in individuals, teams and cultures. Leadership training.  Business skills. Cape Town.


Lynn Fraser

“We originally requested Hanrie and her team to assist us in up-skilling our front line staff to improve their telephone etiquette. However, her inspiring coaching techniques coupled with her solid material content had such an impact on our customer feedback that we have engaged her services for various other training initiatives in our hotels.

Hanrie brings with her a wealth of experience and a very unique product which closes the gap between customer expectations and employee behavior. She has been willing to customize her training product to include our company values and the branding of each specific property which is essential in to days competitive environment and this has contributed to her success.

I wish Hanrie and her highly competent team all the very best in their journey towards ensuring service excellence within the South African hospitality industry.”

Lynn Fraser
Training Manager
Deluxe Hotels
Southern Sun

Colin Morom

“I would just like to thank you for recent courses received by the sales, reservations and banqueting teams.

The fact that we covered various aspects of business from – personality styles, conflict, attitude, telephone skills, understanding client needs as well as presentation skills has really changed the way we approach our daily duties.

The information passed onto us, will be a great benefit to the team and our success going forward.”

Colin Morom
Executive Sales Manager
Orient-Express Hotels, Africa
The Westcliff, Johannesburg