“We originally requested Hanrie and her team to assist us in up-skilling our front line staff to improve their telephone etiquette. However, her inspiring coaching techniques coupled with her solid material content had such an impact on our customer feedback that we have engaged her services for various other training initiatives in our hotels.
Hanrie brings with her a wealth of experience and a very unique product which closes the gap between customer expectations and employee behavior. She has been willing to customize her training product to include our company values and the branding of each specific property which is essential in to days competitive environment and this has contributed to her success.
I wish Hanrie and her highly competent team all the very best in their journey towards ensuring service excellence within the South African hospitality industry.”
“I would just like to thank you for recent courses received by the sales, reservations and banqueting teams.
The fact that we covered various aspects of business from – personality styles, conflict, attitude, telephone skills, understanding client needs as well as presentation skills has really changed the way we approach our daily duties.
The information passed onto us, will be a great benefit to the team and our success going forward.”
Executive Sales Manager
Orient-Express Hotels, Africa
The Westcliff, Johannesburg