The purpose of this course is to revisit the basics of client service. What is it about service that makes clients stay, be loyal and spread the good word?
Lisa McQuerrey (Chron) says this regarding client service, “Customer service isn’t just about being courteous to your customers – it’s a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public eye. Several high-profile companies have been in the news of late, finding themselves in the spotlight because of poor customer service policies. The good news is, it’s relatively simple to implement a customer service improvement plan that keeps your business on top.
Customer service consists of a collective set of policies that govern every way you and your employees interact with your customers. It encompasses everything from how much parking you have available to how you greet customers, handle service complaints, and back up your product or service. At its core, quality customer service is about making sure your customers feel they are valued, treated fairly, and appreciated by your business.”
Let Pro-Active Communications guide you in the area of client service. For training that is fresh, funky and fun.
Offering customised programmes that make a long-term difference in individuals, teams and cultures.
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