Hanrie Hill praat – Kommunikasie

Hanrie Hill praat Kommunikasie. business training skills, communication skills, personal development, conflict management training, executive coaching, interpersonal skills training, presentation skills training, in-company training courses, customised training, group training, training programmes, facilitators, change management, leadership training, business communication, coaching, business coaching, facilitation, business facilitators, facilitators, business writing, branding, coaching skills, customer service, diversity, emotional intelligence, enneagram, management, project management, negotiation skills, sales skills, self management, presentation techiniques, cape town, business skills, business, soft skills, customer care, client service, goal setting, business goal setting, business telephone skills, time management skills, stress management, managing business teams, image consulting, business image consulting, branding a business, business branding, voice training, speech delivery training, cape town, johannesburg, durban, south africa  Pro-active Communications - training that is fresh, funky and fun.  Offering customised programmes that make a long-term difference in individuals, teams and cultures. Leadership training.  Business skills. Cape Town.  Courses include: Negotiation Skills, Project Management, Presentation Techniques, Business Communications, Business Writing, Branding, Coaching Skills, Customer Service, Leadership Training, Business Skills, Business Writing, Change Management, Coaching (executive), Communication Skills, Conflict Handling, Client Service, Customer Care, Diversity, Emotional Intelligence, Enneagram, Assertiveness, Goal Setting And Accountability, Management, Leadership, Manage Change, Negotiating And Influencing, Presentation Skills, Problem Solving And Decision Making, Sales, Stress Management, Teamwork, Telephone Skills, Time Management, Voice Training  Soft Skills, Personal Development, Conflict Management Training, Interpersonal Skills Training, Presentation Skills Training, In-Company Training Courses, Change Management, Telephone Skills, Negotiating, Client Care and Customer Service, Branding.

Hanrie Hill praat Kommunikasie

 

Kommunikasie: Verwarring en verdwaling in vertaling

Hoekom is kommunikasie so ingewikkeld? As ons dit ontleed: ons kommunikeer elke dag, gemiddeld tussen 160 en 200 woorde per minuut. Met tye meer, veral as ons rooi in die nek word.

‘n Mens sal veralgemeen, omdat ons dit heeldag doen, behoort kommunikasie eenvoudig te wees. Daar is ‘n boodskap – ‘n kanaal vir die kommunikasie – en ‘n ontvanger.

Dit klink baie soos ‘n liefdesdriehoek, iemand gaan iewers tweede kom!

Miskien is dit die kanaal in kommunikasie wat die probleem veroorsaak. Kom ons wees eerlik, ons kies die kanaal wat ons die beste pas.

Haastige Hannie gaan veel eerder ‘n sms gebruik as om betrokke te word in ‘n oproep waar sy na al die klagtes van die week moet luister. Analitiese Anton gaan seker maak dat sy boodskap duidelik is in ‘n e-pos, swart op wit, in paragrawe wat sê wat hy gaan sê, dit dan sê wat hy gesê het.

Duidelik is dit eerder nodig om die kanaal volgens die konteks en die ontvanger te kies, en nie net volgens persoonlike voorkeur nie.

Ai, en laat ons nie vergeet van die groot “E” nie. Die ego… Die ego in kommunikasie is ‘n monster van emosie wat woorde kan vertaal in ‘n taal wat nog nie eers geskryf is nie. Vandag werk ’n sin, more beledig dié sin iemand so dat die verhouding onherstelbaar is. Ons kommunikasie pas by ons buie, soms vier “seisoene” in een dag.

Sal dit nie help as ons fokus op die konteks, die kern van die boodskap plaas nie, en die emosie los vir wanneer ons sepies kyk nie?

Vir nog wenke, gaan loer gerus na ons webtuiste. (www.pro-activecommunications.co.za)

Hanrie Hill

 

 

 

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