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business training skills, communication skills, personal development, conflict management training, executive coaching, interpersonal skills training, presentation skills training, in-company training courses, customised training, group training, training programmes, facilitators, change management, leadership training, business communication, coaching, business coaching, facilitation, business facilitators, facilitators, business writing, branding, coaching skills, customer service, diversity, emotional intelligence, enneagram, management, project management, negotiation skills, sales skills, self management, presentation techiniques, cape town, business skills, business, soft skills, customer care, client service, goal setting, business goal setting, business telephone skills, time management skills, stress management, managing business teams, image consulting, business image consulting, branding a business, business branding, voice training, speech delivery training, thinking skills, image consulting, training courses, corporate training, employee training, staff training, sales training, customer service training, communications training, learning and development training, training materials, developing talent, telephone training, kommunikasie, kommunikasie spesialis  Pro-active Communications - training that is fresh, funky and fun.  Offering customised programmes that make a long-term difference in individuals, teams and cultures. Leadership training.  Business skills. Cape Town.  Courses include: Negotiation Skills, Project Management, Presentation Techniques, Business Communications, Business Writing, Branding, Coaching Skills, Customer Service, Leadership Training, Business Skills, Business Writing, Change Management, Coaching (executive), Communication Skills, Conflict Handling, Client Service, Customer Care, Diversity, Emotional Intelligence, Enneagram, Assertiveness, Goal Setting And Accountability, Management, Leadership, Manage Change, Negotiating And Influencing, Presentation Skills, Problem Solving And Decision Making, Sales, Stress Management, Teamwork, Telephone Skills, Time Management, Voice Training  Soft Skills, Personal Development, Conflict Management Training, Interpersonal Skills Training, Presentation Skills Training, In-Company Training Courses, Change Management, Telephone Skills, Negotiating, Client Care and Customer Service, Branding.
Pro-active Communications – training that is fresh, funky and fun. Offering customised programmes that make a long-term difference in individuals, teams and cultures.

Courses include: Negotiation Skills, Project Management, Presentation Techniques, Business Communications, Business Writing, Branding, Coaching Skills, Customer Service, Leadership Training, Business Skills, Business Writing, Change Management, Executive Coaching, Communication Skills, Conflict Handling, Client Service, Customer Care, Diversity, Emotional Intelligence, Enneagram, Assertiveness, Goal Setting And Accountability, Management, Leadership, Manage Change, Negotiating And Influencing, Presentation Skills, Problem Solving And Decision Making, Sales, Stress Management, Teamwork, Telephone Skills, Time Management, Voice Training

Professionalism in Conversation

Professional Telephone Skills

In 2013, Hanrie Fridjhon (then Hill), wrote an interesting article on professional telephone skills for the Die Burger Newspaper – Talent. When  it comes to being professional when talking to a customer or client over the telephone, there are certain words or sentences which are described as negative or positive words. Most often, people use the negative words without even noticing it. For example, here in South Africa, ‘mam’ and ‘but’ are negative words often used. ‘Mam’ is often used to address a female caller – rather ask for the caller’s name and use it. Using positive words will make for a better conversation as you build a relation with the caller.

 

SABC2 Fokus Interview

Strategy of positive communication “The art of communication is the language of leadership.” ~James Humes~ Here is what Hanrie Fridjhon had to say about the strategy of positive communication for the City of Cape Town. Transcription: “Fokus wou van ‘n Kaapse kommunikasie spesialis, Hanrie Fridjhon, hoor of die Stad Kaapstad hulle … Continue reading

Management Skills for First Time Managers

Introduction: The transformation from an individual contributor to a manager can be a big shift. According to a Future Workplace study (http://workplacetrends.com/the-multi-generational-leadership-study/), 83% of surveyed respondents said they have Millennial managers in their office, but nearly half of the older generations believed Millennials were ill-equipped to manage a team. 44% … Continue reading

Get Your Mojo Back

Once in a while we all need to check our Mojo-meter…   Low Mojo Symptoms: Losing the golden touch in keeping clients. Losing the golden touch in building relationships. Regular low success rate. Low energy level at work or home.   We have the cure… This is a one-day interactive … Continue reading

Skype a Coach!

Why the need to Skype a Coach: Do you feel stuck in life, your career, or your relationships? Do you need to move to the next level in business? Do you feel that there should be more to life? In the privacy of your own home or office you can … Continue reading

Resource for 2015 Behavioural Skills – Soft Skills Training

TRAINING COURSES IN SOUTH AFRICA FOR BEHAVIOURAL SKILLS
(SOFT SKILLS TRAINING)


SOFT SKILLS TRAINING COURSE NAME: ACT
Learn how to be assertive,  set boundaries and act on your goals.

Find Out: How assertive are you?
http://psychologytoday.tests.psychtests.com/take_test.php?idRegTest=3195


SOFT SKILLS TRAINING COURSE NAME: AWARE
This personal leadership course highlights self-awareness and the awareness of others  in order to lead a more successful, happier and balanced life.

Find out: What is your Enneagram number?
http://www.integrative.co.za/Resources/


SOFT SKILLS TRAINING COURSE NAME: CLIENTQ
This customer / client service course focuses on the journey for the customer / client in order to experience positive memories.

Find Out: Are you a good listener?
http://communication.teststipsandtricks.com/test/index.php?id=6


SOFT SKILLS TRAINING COURSE NAME: DELVE
Understanding interpersonal skills by analysing perceptions and sterotypes.  Aligning behaviour to individual and organisational goals and building teamwork capabilities.

Test your people skills: 
http://www.mindtools.com/pages/article/newTMM_36.htm


SOFT SKILLS TRAINING COURSE NAME: iBRAND
Strengthening your communication skills in all areas (presentation skills / business writing skills / telephone skills and how to build a personal brand.)

Find out more by reading this article:
11 Ways to Build Your Personal Brand – Gill Corkindale – Harvard Business Review


SOFT SKILLS TRAINING COURSE NAME: MINDFUL
Focus on improving the quality of thinking by skilfully analysing, assessing, and practising conceptual and creative thinking.  This critical thinking course is a must for all managers.

Test your creativity skills:
http://www.testmycreativity.com/


These courses are available in the following areas:
Cape Town, Johannesburg, Durban, Bloemfontein, Port Elizabeth and Namibia.

Santam - 2015 Behavioural Skills Training Courses

Santam – 2015 Soft Skills Training Courses

Pro-Active Communications is based in Lakeside, Cape Town, however we train nationwide in South Africa.
Please contact us on +2721 788 4820, so that we can tailor-make a soft skills training package for you today.

Enneagram Workshop

“The Enneagram is a geometric figure that maps out the nine fundamental personality types of human nature, their core motivations and how the types interact with each other.” Riso & Hudson Come and experience what the Enneagram can do for your personal growth and in achieving your objectives in life. … Continue reading

Minute Taking

Taking minutes is a job which few people enjoy. However, once you change your mindset to one that understands that the purpose of minutes is to capture the issues, the decisions and the major reasons, minute taking becomes a lot easier. The 3 Types of Minute Taking 1. Decision-only minutes … Continue reading

Enneagram Team Interventions

How Productive & Effective is your Team? Does your team understand each other’s diversity and strength? What is your team’s “flavour”, and how do you enhance it? Enneagram Pro-Active Communications has celebrated huge successes with Enneagram Team Intervention. It is a one day workshop with an optional follow-up half day … Continue reading

Individual Coaching

Hanrie Hill has been my coach for the past year. I have found Hanrie’s coaching instrumental in my development as well as my ability to successfully manage my branch. Hanrie has a natural approach focusing on that which is relevant at the time, whether it is work related or of … Continue reading

“Spirit of Ubuntu”

Pro-Active Communications is embracing the “Spirit of Ubuntu” with BIBC Martin Luther King Jr said: “I can never be what I ought to be until you are what you ought to be, and you can never be what you ought to be until I am what I ought to be…” … Continue reading

Telephone Etiquette

A good read on Telephone Etiquette by Hanrie Hill Telephone Etiquette should be a compulsory subject at school level. It is one of the most frustrating things to try and talk to someone on the phone who: Does not listen. Eats, yawns or sneezes. Speaks too softly or “swallows” their … Continue reading

This week at PAC

Book of the week: We are reading “Reading the Room: Group Dynamics for Coaches and Leaders” by David Kantor Movie of the week: Coach Carter Reason: Innovative coaching with a positive end in mind Song of the week: “Ode to Joy” by Beethoven Campaigns: FOCUS: in its 2nd phase…new champions … Continue reading

What are we up to?

Book of the week: We are reading “Bringing out the best in everyone you coach” by Ginger Lapid-Bogda. Movie of the week: Jack Reacher. Reason: Expect the unexpected and have a plan E… New programme: Pursuit of passion. Don’t “flat-line”, rather have “wow” moments. Song of the week: “All I … Continue reading

Working in Silo’s

Are you finding it hard to share information with your colleague or those in other departments? It’s called working in silos. Silos can exist in businesses or organisations. How to identify that you are working in silos…‘Did you manage to find that information your colleague saved on the system?’ You … Continue reading

Napoleon Hill

“Thomas Edison dreamed of a lamp that could be operated by electricity, began where he stood to put his dream into action, and despite more than ten thousand failures, he stood by that dream until he made it a physical reality. Practical dreamers do not quit. ” Napoleon Hill

Anne Wilson Schaef

“What we perceive as a failure may simply be our inner being’s way of telling us that we are ready to move to a new level of growth.” Anne Wilson Schaef