Pro-active Communications – training that is fresh, funky and fun. Offering customised programmes that make a long-term difference in individuals, teams and cultures.
Courses include: Negotiation Skills, Project Management, Presentation Techniques, Business Communications, Business Writing, Branding, Coaching Skills, Customer Service, Leadership Training, Business Skills, Business Writing, Change Management, Executive Coaching, Communication Skills, Conflict Handling, Client Service, Customer Care, Diversity, Emotional Intelligence, Enneagram, Assertiveness, Goal Setting And Accountability, Management, Leadership, Manage Change, Negotiating And Influencing, Presentation Skills, Problem Solving And Decision Making, Sales, Stress Management, Teamwork, Telephone Skills, Time Management, Voice Training
Professional Telephone Skills
In 2013, Hanrie Fridjhon (then Hill), wrote an interesting article on professional telephone skills for the Die Burger Newspaper – Talent. When it comes to being professional when talking to a customer or client over the telephone, there are certain words or sentences which are described as negative or positive words. Most often, people use the negative words without even noticing it. For example, here in South Africa, ‘mam’ and ‘but’ are negative words often used. ‘Mam’ is often used to address a female caller – rather ask for the caller’s name and use it. Using positive words will make for a better conversation as you build a relation with the caller.
— Hanrie Hill (@HanrieHill) May 11, 2018